fulfillmenttools was founded to enable retailers and brands worldwide to better meet their customers’ fulfillment expectations. Our company combines tech expertise with more than 90 years of trading experience of REWE Group. We have gathered experience across the complexities of all industries. Thus, we make over 10 years of experience in order fulfillment accessible to retailers and brands in the food and non-food sector with our solution. Our Next Generation Order Management System (OMS) digitalizes the entire fulfillment processes – from available-to-promise and availability display in the online store, to the cross-site and cross-channel overview of inventory in real time, intelligent routing of orders, picking and packing, to shipping or handover to the customer and possible returns. The heart of our platform is the Distributed Order Management System (DOMS) which offers our users the best routing decision for their orders, based on their individual criteria and data. This leads to reduced costs, for example by finding cost-efficient ways for fulfillment. Also, our DOMS enables more profit, for example by selling more products and utilizing resources more efficiently. The modular and scalable software architecture empowers retailers and brands of all sizes from the food, fashion, luxury, DIY & garden and consumer electronics industries to quick-start with omnichannel fulfillment and grow their applications as the business expands. As part of the MACH Alliance we follow the MACH principles to offer best-of-breed architecture, flexibility and scalability. That way, every part of the retailer’s eCommerce infrastructure can be designed and developed by domain experts and put together to provide a perfect end-to-end solution. Our in-house developers in Germany work with the latest tech stack and provide our customers with a future-proof platform.

Today's consumers purchase products and services through a variety of channels – such as physical stores, e-commerce, social media, or live commerce. At the same time, their expectations are shaped by big players like Amazon - they want a seamless and "in-time" shopping and fulfillment experience across all channels with information on availability and fast delivery. To succeed in this omnichannel world and meet customer expectations retailers and brands need to integrate all their locations (from stores to dark stores to micro hubs to warehouses to third-party locations via drop shipper and marketplaces)  into their online commerce. This enables them to create an intelligent and comprehensive network of inventory and fulfillment points allowing them to serve their customers faster and more reliably. With fulfillmenttools' Inventory Management, retailers create transparency about their inventories throughout the entire store network and ensure that the desired goods are available where they are needed. The Distributed Order Management System (DOMS) consolidates all order and inventory data in one place and intelligently matches customer preferences with retailers’ complete sales network, enabling orders to be processed in the best possible way. Retailers benefit from a broad service portfolio for their customers through options such as “q-commerce within 15 minutes” to “same day”, “next day”, “pick-up in store”, “curbside pick-up” or “locker pick-up”.  At the same time, by fully digitizing their omnichannel fulfillment, retailers can automate processes, optimize their resource utilization, improve their customer experience and increase their profitability.