GetFeedback is a powerful yet agile CX platform that empowers organisations to move at the speed of today’s customers. With GetFeedback, organisations can listen to customers across all channels, seamlessly connect feedback and customer data to uncover insights, and drive action across teams to improve the customer experience. Get up and running with GetFeedback in days, not months - without having to hire a team of consultants. Enable your team to focus less on technology and more on what matters most—your customers.  

We’ve built GetFeedback to be both powerful and easy to use. We offer best practices, templates, and product guidance, so teams have the expertise and confidence to quickly launch and run their programs. We make it easy to automate action in the systems and tools your teams already use, including Salesforce, Jira, Slack, and more. Organisations can quickly close the loop and build stronger customer relationships.

Real Time Customer Feedback: Collect in-the-moment feedback across all channels, including email, SMS, website, mobile apps and chat.

Voice of Customer: Your customers have feedback. Are you listening? Empower customers to provide real-time, contextual feedback throughout the customer journey. GetFeedback offers a proactive and consistent way of gathering feedback from customers to gain greater insight into what they love, like or dislike about the experience your company provides, and areas where they believe there is room for improvement. 

Online Customer Experience: Understand the drivers of online customer experience by collecting customer feedback at key touchpoints of the customer journey. Notice a high increase in cart abandonment? Find out why. Track progress and improvement on touchpoints that impact customer acquisition and customer loyalty.

Customer Journey Mapping: Quickly launch one or multiple NPS programs and easily manage them at scale. Easily set up and manage feedback touchpoints throughout the customer journey. Trigger surveys based on lifecycle events captured in Salesforce or other systems your organisation uses. 

Omni-channel Engagement Platform: Ensure the right teams take action on time-sensitive feedback in the tools they use every day. Send critical feedback through Slack, escalate technical issues in Jira, trigger customer follow-up in Salesforce, and more. Push feedback data where you need it with our flexible API.

Digital User Experience and Behaviour Analytics: Uncover key trends and see how customer sentiment impacts your business by collecting real time feedback across all your digital channels. Use qualitative data to understand the “why” behind your user’s actions. Listen to what your customers have to say and offer them a unique user experience.

Mobile Solutions/Help: Embed feedback into your app with our easy-to-use mobile SDK for Android and iOS. Customize and update in-app surveys without engineering support. Improve your app store rating by turning positive feedback into review without users leaving your app.