UserTesting enables organizations to understand what it’s like to be their customer, with a video-first experience testing platform with a global, opt-in network of contributors. Through UserTesting’s Human Insight Platform anyone in an organization can easily get a vivid, first-person understanding of an experience. With UserTesting, any team can watch real people engage with products, apps, or services. The platform generates video-based Customer Experience Narratives, or CxNs™, typically in less than a day, and often within a few hours. Using machine learning, the platform analyzes and surfaces key moments of insight rapidly and at scale.

Customer Experience, User Experience, Video-first Platform, Human Insight, Customer Experience Narratives (CxNs), Empathy-driven Experiences, Customer Feedback